Refund Policy

Last updated 11 September 2026

1. You see the work before you pay

Every account gets one full analysis at no cost. You see the match report, every proposed edit and the evidence behind it. The only thing a payment adds is the ability to download the document. This is deliberate: nobody should have to pay to find out whether the service is any good.

2. Your statutory right of withdrawal, and how it ends

If you are a consumer in the European Union, you normally have 14 days to withdraw from a distance purchase. For a digital service that right ends once the service has been performed, provided you expressly asked for it to begin immediately and acknowledged that you were giving the right up.

That is what the tick box at checkout is. It is not buried in these terms: you cannot pay without ticking it, the wording is shown in your own language, we record it, and we repeat it back to you in your receipt.

Until your first tailored document has been generated, nothing has been performed and your withdrawal right is intact. If you paid and have not used the service, write to us and we refund you in full, no reason needed.

3. When we refund

• You paid and did not use it. No document generated on a one-off purchase, or no document generated in the period you paid for: full refund on request.
• We failed to deliver. If a fault on our side stopped you getting what you paid for — the analysis did not complete, the file was unusable, the service was down — we refund the affected purchase or period whenever you report it.
• A renewal you did not intend. Tell us within 14 days of the charge and, provided you have not used that period’s allowance, we refund it in full.
• You were charged twice. Obviously, and without being asked to justify it.

4. When we do not refund

• The document was produced. Once your tailored file exists and can be downloaded, the service has been delivered and the withdrawal right you waived no longer applies.
• The application was unsuccessful. The service tailors the wording of your CV. It does not decide who gets hired, and we never promise that it will.
• You disagree with the suggestions. They are suggestions: you accept or reject each one in Word, and you can see all of them before paying.

5. Cancelling a subscription

You can cancel any time from your account settings. Cancelling stops the next renewal and leaves the period you have already paid for running to its end. It does not itself trigger a refund — if you believe you are owed one under section 3, ask.

6. How to ask

Email hello@cvreframe.com from the address on your account, with the date of the charge. No form required. Refunds go back to the original payment method and typically take 5 to 10 business days, depending on your bank.

Card payments are handled by our reseller, who is the merchant of record and processes the refund on our instruction. Cryptocurrency payments are final on the blockchain and cannot be reversed by us; if a refund is due on a crypto payment, we settle it by other means, so tell us how to reach you.

7. This policy does not remove your legal rights

Nothing here limits rights you have under French or EU consumer law, including the right to a remedy if the service is not as described. Where this policy and the law disagree, the law wins.